We're here to help. Most answers are below — if you still need a hand, reach out using the form or DM us on Instagram.
Download NinjaMetrics free from the App Store. No account needed — just install and open the app.
NinjaMetrics runs on iPhone and iPad with iOS 26 or later. Family Sharing is supported, so one Pro subscription covers your whole family.
Freeincludes practice-mode timing, all 11 scoring formats, leaderboards, PB celebrations, data export (CSV & JSON), and iCloud sync.
Pro ($7.99/mo or $59.99/yr) adds competition mode, athlete analytics with skill radar charts, video comparison, competition import, split recording from video, transition tracking, and milestone badges.
On your iPhone: Settings → your name → Subscriptions → NinjaMetrics, then tap Cancel Subscription.
You can also manage online at apps.apple.com/account/subscriptions. Apple handles all billing and cancellations — we never see your payment information.
In the app, go to Settings → Restore Purchases. Make sure you're signed in with the same Apple ID you used for the original purchase.
Yes. Sign in to iCloud with the same Apple ID on each device and your athletes, courses, runs, and analytics will sync automatically. Video recordings stay on the device that captured them (they aren't synced through iCloud).
Six leagues — WNL, NSC, UNAA, FINA, FISO, ANW— across 11 scoring formats. Each league's specific rules, retries, timer behavior, and penalties are built in.
Pro users can import run data from WNL, FINA, NSC, and UNAA league platforms. Multi-division batch import and athlete matching across events are supported. If your event platform isn't supported yet, let us know using the form below.
We're building a gym tier with multi-coach and multi-athlete features. Email support@ninjametrics.app or fill out the form below to join the early-access list.
Your run data stays on your device and your own iCloud account. We don't operate servers that see it. For full details, see our Privacy Policy.
Send us a message — we typically reply within 1–2 business days.